Shipping policy
THE TREE PEONY QUEEN - SHIPPING & REFUND POLICY
1. STOCK AVAILABILITY & DISPATCH
Our tree peonies are in stock and dispatched as orders are received.
You will receive an automated tracking email the moment your bare-root shipment is dispatched via our premium UK courier network.Â
2. UK SHIPPING RATES & ZONES
We ship exclusively within Great Britain.Â
* Standard Tracked Nursery Shipping: Calculated at checkout based on package weight and dimensions.
* Delivery Windows: Once dispatched, packages typically arrive within 24–48 hours to ensure the roots spend minimal time in transit.
Please ensure someone is available to receive the package or that a secure, shaded "safe place" is designated, as bare roots must not be left exposed to extreme weather elements.
3. LIVE STOCK & VIABILITY GUARANTEE
We take extraordinary care to import and pack only the highest-quality, multi-stem premium crowns. We guarantee that your bare-root tree peonies are alive, healthy, and viable at the time of delivery.
Because we have no control over local soil conditions, weather extremes, planting depth, or individual gardening practices once the roots leave our care, we cannot guarantee successful growth or blooms in the spring, nor can we accept liability for plant failure after planting.Â
4. 48-HOUR ARRIVAL REPORTING WINDOW (REFUNDS & RETURNS)
Due to the perishable, biological nature of live bare-root nursery stock, our refund policy deviates from standard retail goods:
* Damaged or Unviable Arrival: If you believe your bare-root crown has been severely damaged in transit or is unviable upon arrival, you must notify us via email at alison@thetreepeonyqueen.co.uk within 48 hours of recorded delivery.
* Required Proof: Your email must include your order number, clear, high-resolution photographs of the damaged root system/stems, and photos of the external packaging.Â
* Resolution: If verified, we will issue a replacement crown (subject to seasonal stock availability) or a full refund to your original payment method.Â
Reports made after the 48-hour delivery window or after the peony has been placed in soil will not be eligible for a refund or replacement.
5. CANCELLING A PRE-ORDER
You may cancel your Autumn pre-order for a full refund at any time prior to September 1st by emailing alison@thetreepeonyqueen.co.uk . Cancellations requested after September 1st cannot be accommodated, as your premium stock will have already been allocated, cleared through UK customs, and pr
epared for final packaging.