Refund policy

The Tree Peony Queen – Live Plant & Refund Policy

Because our premium Paeonia rockii cultivars are live, perishable agricultural products, they are legally exempt from standard UK 14-day change-of-mind return regulations under the Consumer Contracts Regulations. All sales of live bare-root specimens are final once dispatched.

Arrival Guarantee & Reporting Window

We take immense pride in the health and quality of our winter-dormant bare-root trees. Upon delivery, please unpack and inspect your plant immediately.

If you believe your plant has been severely damaged in transit or is non-viable upon arrival, you must contact us at alison@thetreepeonyqueen.co.uk  within 48 hours of delivery.

Your email must include clear, high-resolution photographs of the packaging, the shipping label, and the specific damage to the root system or stems.

Exclusions to Coverage

Because successful growth depends heavily on post-delivery care, planting depth, soil conditions, and local weather, we cannot accept liability or offer refunds for:

Plants that fail to thrive due to incorrect planting, overwatering, frost damage, or improper soil pH.

Minor cosmetic damage sustained during shipping (such as a small broken lateral root or clipped bud) that does not impact the overall structural viability of the main root stock.

Cancellations

If you change your mind about a pre-order, you may cancel your order for a full refund at any time prior to our autumn dispatch window. Once your order has been packaged and processed for courier collection, cancellations are no longer possible.